Common Punch Location Issue Solutions (Geo-Fence/Geo-Location)

Common Punch Location Issue Solutions (Geo-Fence/Geo-Location)


  • Please note these instructions should cover most smart phones and devices on the market but may not be your exact model or home screen set up.

  • Also note as we are launching this new app we will be making enhancements and modifications based on feedback and some of the screens may look slightly different as well.


    • Common Reasons for “Punch outside Geo-Fence”  or "Punch location outside of approved area" error message.

    An error message may be received due to the following reasons:

    1.Phone battery:If the battery is low, the phone will utilize the battery save mode and the frequency of location updates will decrease.

    2.Connection strength:If the signal is weak, the phone will take longer to update to the latest location.

    3.Permissions: Do not turn off location permissions to extend the battery life of the phone. Once correct permissions are enabled, the location will update in a few minutes.

    4.Site location: Large or metal buildings, concrete canyons, and basements all can cause location inaccuracy.

    Solutions
    Solutions to improve the app's chance of getting the latest location, confirm the following:

    1.Phone battery:Be sure the phone’s battery is sufficiently charged.

    2.Connection strength:Check the phone’s connection and confirm the connection is strong enough.

    3.Permissions: Turn on your location permissions a few minutes before sending your location so that the phone has enough time to update the location before providing it to the app.

    4.Site location: Connect to Wi-Fi to help increase location accuracy.

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