Common Punch Location Issue Solutions (Geo-Fence/Geo-Location)

Common Punch Location Issue Solutions (Geo-Fence/Geo-Location)


  • Please note these instructions should cover most smart phones and devices on the market but may not be your exact model or home screen set up.

  • Also note as we are launching this new app we will be making enhancements and modifications based on feedback and some of the screens may look slightly different as well.


    • Common Reasons for “Punch outside Geo-Fence”  or "Punch location outside of approved area" error message.

    An error message may be received due to the following reasons:

    1.Phone battery:If the battery is low, the phone will utilize the battery save mode and the frequency of location updates will decrease.

    2.Connection strength:If the signal is weak, the phone will take longer to update to the latest location.

    3.Permissions: Do not turn off location permissions to extend the battery life of the phone. Once correct permissions are enabled, the location will update in a few minutes.

    4.Site location: Large or metal buildings, concrete canyons, and basements all can cause location inaccuracy.

    Solutions
    Solutions to improve the app's chance of getting the latest location, confirm the following:

    1.Phone battery:Be sure the phone’s battery is sufficiently charged.

    2.Connection strength:Check the phone’s connection and confirm the connection is strong enough.

    3.Permissions: Turn on your location permissions a few minutes before sending your location so that the phone has enough time to update the location before providing it to the app.

    4.Site location: Connect to Wi-Fi to help increase location accuracy.

      • Related Articles

      • Missed Punch - What Should I Do?

        Missed Punch - What Should I Do? Please make sure that you use the app to check in and out for each shift, and for any lunch break if taken. This is a real time system, so if you forget and miss a punch, you must send a support ticket with the ...

      • New Updates - How to Check In on the Mobile App

        These are instructions for checking into your assignment! Check your phone's app store regularly for the latest version of the SASR Mobile App! Sign into the App before leaving home/hotel to check your schedule to make sure nothing has changed Use ...

      • How to Punch (Checking In & Out) on the New App

        Please note these instructions should cover most smart phones and devices on the market but may not be your exact model or home screen set up. Also note as we are launching this new app we will be making enhancements and modifications based on ...

      • What Should I Know About the New Mobile App?

        At the beginning of 2023 we launched SASR Workforce Solutions - mobile phone application (app) which can be found in the Google Play Store (Android) and Apple (iOS) Store on your specific device. Adopting this new app will provide additional ...

      • Unauthorized User Error (Mobile App)

        Unauthorized User If you are seeing an error when you try to log into the app please follow these instructions below. Note The link you received is used to create your password and is a one time only link. Once you have created your password you will ...