SASR Lead Resource Guide

SASR Lead Resource Guide

SASR Workforce Solutions

Lead Resources
Guide

Your go-to guide for keeping teams safe, informed, and on track.

FIRST LAST ALWAYS — Safety

Table of Contents

1 Required By Law 2 Coaching & Development 3 Technology 4 Perks & Benefits 5 Safety 6 Being a Leader 7 Travel Tips 8 Contacts & FAQ
⚖️
Required By Law
Compliance
🩺 Accident Reporting — AmCare
  • Inform your immediate supervisor
  • Call 1-888-239-3909 — unless an EMERGENCY, then call 911
  • Nurse will provide a unique confirmation number to validate the call
📋 Accident Investigation Report
  • Scan QR code on printed guide
  • Fill the form out completely
  • Take pictures of the area, NOT the employee
🔍 Reasonable Suspicion
  • If associate appears unfit — slurring, unsteady, or impaired — follow the documented process (QR code on printed guide)
⚠️ Serious or Unsafe Employee Behavior
Verbal or physical fights, threats, or if someone is seen with a weapon:
  • Immediately remove the associate from the work site
  • Speak calmly and empathetically — avoid "calm down" or "stop it"
  • Direct them to return to the hotel; tell them SASR will follow up
  • Notify Employee Relations immediately — decision made within 48–72 hours
Need Help?
For team situations, worksite concerns, or hotel issues — contact Employee Relations:
🎯
Coaching & Development
People
Coaching is guiding someone to improve their performance or behavior by giving clear feedback, explaining why it matters, and supporting them with steps to do better.
Key Coaching Principles for Leads
1
Stay Respectful
Address the behavior, not the person's character.
2
Be Clear and Specific
Point out exactly what happened and what needs to change.
3
Listen First
Give the employee a chance to share their side.
4
Focus on Solutions
End with clear steps they can take to improve.
5
Follow Up
Check in later to see if progress is being made.
📝 Coaching & Removal Process

Documentation tracks performance conversations, and clear feedback enables improvement. See the printed guide QR code for forms and the full process.

🚫 Harassment / Inappropriate Behavior
👕 SASR Dress Code
✓ Plain or SASR Navy Shirt
✓ Dark Jeans / Khakis
✓ Closed-Toe / Heel Shoes
✓ No Holes in Clothing
✓ Name Badge Visible
✓ Belt Encouraged
📱
Technology
Apps & Tools

All apps available on the App Store and Google Play Store.

SASR APP
Required
  • Applying
  • Job Acceptance
  • Clocking In & Out
  • Submitting Support Tickets
UKG Pro
Required
  • Update Personal Information
  • Pay Stub Access
  • W2 Electronic Authorization

See UKG Setup → Page 10

UKG Wallet
Perk
  • Access earned wages early
  • Financial counseling
  • Payroll Visa Card
⏰ Clocking In & Out — Step by Step
1
Log into the SASR App and select Clock
2
Select the current client you are supporting
3
Click the correct punch type (Punch In / Start Lunch / End Lunch / Punch Out)
Remember: You should be on-site and ready to check in at the job start time listed on your assignment instructions.
👥 Managing Team Participation — Suggested Reminders
  • "Hey, did you get a chance to clock in yet?"
  • "Quick check — are you all clocked in?"
  • "Don't forget, make sure you're clocked in before starting."
  • "Just checking — have you already clocked in?"

Lead by Example: Always clock in and out on time to set the standard.

🎁
Perks & Benefits
Field Employees

🤝 Refer a Friend — Build Your Dream Team!

Know someone who'd be a great fit? Refer them and earn a Visa E-Gift Card when they work 40 hours.

$100

Email Benefits@sasrlink.com for details on any benefit.

💰 401(k) Plan
100% company match up to 4%. Offers Traditional (Pre-Tax) and ROTH (Post-Tax) options.
🏨 Lodging Incentive
Hotel incentive available in lieu of SASR accommodation. *Assignment dependent.
🤲 Employee Assistance Program
Call 800-316-2796 or visit mutualofomaha.com/eap
🛒 Employee Discount Program
Access to Perks at Work — perksatwork.com
✈️ Travel Incentive
Available depending on assignment.
🙏 Chaplains of America
Personal support available to all field employees.
🏥 Leave of Absence (LOA)
Personal and Family Medical Leave offered. Documentation required; eligibility reviewed upon request.
🦺
Safety
Stay Safe in the Field
🎓 Lead & PC Safety Training — MANDATORY
Every lead MUST watch the safety training video. Scan the QR code on your printed guide to access it.
🪜 Ladder Safety
  • Maintain 3 points of contact at all times (2 hands + 1 foot, or 2 feet + 1 hand)
  • Don't overreach; watch the last step when descending
🚧 Prevent Slips, Trips & Falls
  • Keep floors clear and clean
  • Clean spills promptly — see something, clean something
📦 Prevent a Struck-By Incident
  • Secure top-shelf items before setting plan-o-grams or moving counters
  • Don't lean shelves or pallets — store immediately after use
⭐
Being a Leader
Leadership
Leadership is guiding and supporting a team toward shared goals by setting the example, communicating clearly, building trust, and working alongside them with respect.
Tips on Leading
1
Clear Communication
Give straightforward instructions. Break down the plan so everyone knows what's expected. Be approachable.
2
Lead by Example
Demonstrate tasks and work alongside your team. Stay professional under pressure — your behavior sets the tone.
3
Organization & Time Management
Prioritize tasks, pace the work, and anticipate roadblocks (missing product, layout changes). Adjust quickly.
4
Motivation & Team Support
Encourage effort, recognize quality work, and keep morale high. Step in to train and coach if someone struggles.
5
Accountability & Quality Control
Double-check work for accuracy and planogram compliance. Address mistakes quickly and respectfully.
🧘 De-escalating Situations

On the rare occasion a client or associate gets upset, use these steps:

  • Stay Calm & Listen — Let the client speak first. Acknowledge their concern before responding.
  • Agree & Redirect — Remember: the client is always right. Support the employee by shifting focus to solutions.
  • Loop in SASR — If the issue continues, involve SASR leadership right away: Employeerelations@sasrlink.com
🚗
Travel Tips
Travel Merchandisers

A quick reference guide to help you stay organized, efficient, and safe on the road.

📅 Before You Leave
  • Plan routes in advance — use mapping apps with live traffic updates
  • Pack light but smart — weather-appropriate layers only
  • Keep a "go bag" ready — chargers, snacks, pens, tape, zip ties
  • Maintain your vehicle — oil, tire pressure, emergency kit
🛣️ On the Road
  • Keep cash & cards — some areas don't accept cards
  • Stay fueled & hydrated — healthy snacks + water bottle
🛡️ Safety & Wellness
  • Stay aware — especially during late-night or remote jobs
  • Take breaks — stretch every few hours
  • Carry sanitizer & wipes for hygiene and cleanup
  • Prioritize sleep — rest keeps you sharp
  • Share your location with a loved one, especially when traveling alone
💡 Pro Tips
  • Small toolkit — box cutter, scissors, measuring tape, markers
  • Carry document copies — IDs, work orders, emergency contacts
  • Network with store staff — builds smoother working relationships
  • Spare clothes & shoes — always be prepared
Stay efficient. Stay safe. Stay successful. — Unlock additional lodging perks through hotel loyalty programs! (See QR code on printed guide.)
📞
Contacts & FAQ
Quick Reference
Safety & Accidents
Safety@sasrlink.com
SASR Lodging Team
Travel@sasrlink.com
Workplace Violence
Speakup@sasrlink.com
Hotel Support (After Hours)
1-(855) 419-3550
Talent Management Support
Support@sasrlink.com
SASR Benefits
Benefits@sasrlink.com
Employee Relations
Employeerelations@sasrlink.com
⚠️ Critical Title VII Complaints / Incidents

Any mention or implication of harassment, discrimination, racism, age, sexual harassment, religion, or gender identity:

  • Verbally request the associate submit an email or support ticket to Employee Relations immediately
  • Send an email yourself immediately to Employee Relations — include associate name, ID#, and full situation details
⚙️ UKG Setup Instructions
Field Value
Company Access Code SASRWS2003
Username Associate's email address on file
Temporary Password Date of birth in 8-digit format — MMDDYYYY
Issues Persisting? Submit a support ticket to Support@sasrlink.com
📚 SASR Knowledge Base
  • Answers to frequently asked questions
  • Safety moments — short articles to help you train your team

Access via QR code in the printed guide.

SASR Workforce Solutions — Lead Resources Guide
Questions? Contact Support@sasrlink.com

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