UKG Wallet FAQ

UKG Wallet FAQ


 SASR-UKG Wallet Frequently Asked Questions (FAQ)

 

To participate in the SASR-UKG Wallet program, you must be an active employee in good standing. Here is a FAQ guide of commonly asked questions.

 

·       How does UKG wallet work?

o   UKG Wallet gives you access to a percentage of the money you worked for but haven't been paid yet.1 The money that you access is then deducted from your next paycheck, giving you the flexibility to pay for things on your own schedule.

 

·       What do I need to sign up?

o   All you need is your name, phone number, employer, and employee ID. That's it! You can find your employee ID on your pay stub or on the jobs page of your SASR Mobile App.

 

·       I worked yesterday and I do not see any available funds in my UKG Wallet app?

o   You must use the SASR Mobile app to record your in/out and your lunch punches. If you do not use the app, you will not be eligible to participate in the program.

 

·       I saw available funds and now they are gone. What happened?

o   There is a blackout period for which no earnings will be available for requesting. This will happen at the end of the pay period. The blackout period starts Friday at 7:30pm EST/4:30pm CST and goes through Sunday 5am EST/2am CST.

 

·       How much of my wages can I access via UKG Wallet?

o   You can access a portion of your earned wages. The current cap is 40% of your earned wages for the current pay period.

 

·       What happens on payday if I do not request/use any of the earnings available in UKG Wallet?

o   If you do not request/use any of the available earnings in UKG Wallet, you will receive your earnings in your paycheck, on the pay date published in the 2024 Payroll Calendar.

 

·       Does participation in the program impact my taxes?

o   No, this program does not impact your taxes. It is simply receiving a portion of your wages in advance of the scheduled pay date.

·       How long does it take to get Earned Wage Access funds?

o   Transfers to the UKG Visa Card and other debit cards are made in real-time. Transfers to bank accounts are completed within 1-3 business days. Transactions made after 12:50 PM EST M-F are processed the next business day. (Please see fee table below for details)

 

o   Accessing your wages is free when you have direct deposit to your UKG Wallet Visa Card.2 Other disbursement options are available for a small fee (see table below).

§  All other features in the app are free to use. **

·       Disbursement Type †

Speed

Total Fees

UKG Visa Card with a Direct Deposit of $200 or more per pay period

Real-time

$0

UKG Visa Card without

Direct Deposit

Real-time

$1.99

Other debit or payroll cards or Walmart cash pickup

Real-time

$2.99

Bank transfers

1-3 business days

$0

§  † Disbursement options may vary depending on location.

 

·       What happens on payday?

o   Money you access plus any fees incurred will show as deductions on your pay stub as ‘Earned Wage Acc’. The total deducted will include any applicable fees.

o   Note that if you work in NY, NJ, MA, or PR, any fees incurred will be charged to the card specified on the transaction summary at the time of the transaction.

 

·       What are the benefits of a UKG Visa® Card*?

o   Earned wages transfer in real-time to the card, so you can take it on the go and use it everywhere Visa debit cards are accepted. No fees* to apply or activate, and there are no maintenance fees or minimum card balance requirement.

o   When you have direct deposit to the card2, you can access wages in real time at no cost and increase your max access limit up to $1000 per pay period.

§  *This is a UKG Visa Prepaid Card issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa® U.S.A. Inc.

 

·       What's the catch?

o   There is no catch! UKG Wallet and the UKG Visa Card are not a loan or a credit card. That means there’s no credit check and you’ll never pay interest on the earned wages that you accessed. Ever!

 

·       What happens if I am having trouble with the UKG Wallet App?

o   You can reach out to UKG Wallet Customer support as follows:

§  Phone: (855) 854-0485

§  Email: ukgwalletsupport@payactiv.com

§  Website: www.payactiv.com/ukgwallet-help